Terms & Conditions
The products on this website are described as accurately as possible but for technical reasons colours may differ slightly from those illustrated. Measurements are approximate. The products are made in metric sizes. Imperial sizes are the closest convenient equivalents. Terms such as “single” or “king” to describe bed sizes are based on industry standards but some beds may not conform to these standards. When an order is accepted we assume that the customer has checked the actual bed size.
Guarantee and returns
Arelle Blankets are made to very high specifications and are guaranteed against problems caused by faulty manufacture for a period of 10 years. This guarantee does not cover normal wear and tear, misuse or failure to follow our advice about cleaning any of our products. If a blanket has a fault or is different from the one you ordered please return it to us, unused and in the original packaging to our freepost address within 14 days of receipt. A full refund will be given.
If you wish to change a product for any other reason please return it to our freepost address within 14 days. If the product is in good condition and is a stock item we will refund you immediately but we will deduct the postage cost from the refunded amount.
Due to the unique nature of the products many blankets are made to order. If you have a special requirement you can order using the Custom Made page on this site or by phoning Arellemerino to discuss. In these cases Arelle Products Ltd reserves the right to charge a non-returnable deposit of not more than 40% of the order value at the time of the order. You will be informed at the time of ordering if this applies to your order. This does not affect the guarantee we put on all our products as described above.
We can send you a swatch of most materials for you to see the quality before you purchase. We request that these are returned to our freepost address.
Privacy and security
When you order on line we do not receive your credit card details. These are processed by an intermediary so all your transactions are secure.
How to order
Just follow the on screen instructions. At every stage you will be able to check if we are adding the correct order to your shopping basket. Please read the ‘ordering online’ Section at the bottom of this page for more information on how to make a purchase via our online payment system. We also accept orders via post, see below for details.
Call us on FREEPHONE 0800 389 3597. Our normal office hours are Mondays to Fridays, 9am to 5pm. Outside these times you may leave a message on our answerphone. Please leave your phone number and someone will return your call.
You can write to us at; Arellemerino, FREEPOST(SWB11095), Bridgwater, Somerset, TA5 1ZA.
Payment may be made by most debit and credit cards and Paypal. By prior agreement you may also pay by cheque
All our prices include VAT.
Postage & Packing
Postage and packing is FREE to most addresses in mainland Britain. A charge may be added to orders sent to remote areas, islands and the Irish Republic. These are shown on the website. If ordering by other means please contact us for details. We do not send blankets outside Great Britain or the Irish Republic.